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FAQs

General

Our studio hours are 9am to 6pm PST Monday – Friday and 10am to 5pm Saturday. However, feel free to email us at all hours. We’re probably up creating something incredible anyways. 

Call or text us: 509-592-3250

Email us: hello@mondaymorningmediaco.com

Yes, we require that all of our clients sign a contract before we begin any work.

We require a minimum of 50% down on a project before we begin. The remainder of the invoice must be paid before any final files are delivered or websites are launched. 

Please be aware that all deposits are nonrefundable. This is to ensure that you will have a spot in my queue and any other projects will be turned down because you have made a deposit. If you decide not to continue with the project before work has begun, you will not be billed for the remaining 50%.

We send our invoices via our CRM program – Dubsado. From there you can choose to pay via PayPal or by mailing in a check!

We do not currently take on single print projects or single page designs. However, we do offer add-on services to Branding and Web Design Projects. 

Contact us or head to our online scheduler and we’ll set up a FREE consultation to see if we’re the right fit. From there, we will schedule in your timeline, send over your contract and invoice, and wait for your deposit. Your deposit secures your project timeline in our calendar. 

Great question. We know that every business is unique and has unique needs, so after our initial consultation, we will be able to create a custom proposal for you. 

We do! However, please keep in mind that the invoice must be paid in full before any final files are delivered or websites are launched. 

We always appreciate clients who contact us at least 3 months out from their projected launch date. However, we can occasionally take on last minute clients – so contact us anyways!

Branding

A logo is a business’ identification in its simplest form via a recognizable mark or symbol. On the other hand, a brand is the emotion behind what someone feels, sees and tastes when they interact with your company on any level. At the core, branding is an emotional experience.

A Branding Package with Monday Morning Media includes:

  • vision board
  • branding board
  • color guide
  • custom logo design
  • secondary logo design
  • brand emblem
  • fully licensed font files
  • brand guidelines

While it’s not ideal, we definitely can incorporate a logo that you or another designer has created into a full brand. 

I provide three color options (white, black, and full color – if applicable) in the following formats: jpeg, png, eps, and pdf.

Approximately 1 week from project start date!

While I do take into account your comments, concerns, and edits, I also know that you hire a professional designer for a reason – to create a memorable, unique design that represents your company. Part of the process is trusting the designer to do just that based off of their knowledge, skill set, and experience. So yes, I do allow for edits and appreciate your input as the business owner, because I want you to love your final product. However, take into account that our design decisions are based off of research, strategy, and years of experience.

We do not. You will be responsible for making arrangements using the print-ready files I send to you. However, I can happily recommend several quality printers and work with them to give you the highest quality prints.

Web Design

We use GoDaddy for all of our hosting. We love their customer service and very rarely have a problem with any of our current sites. (We host over 40 sites with them!)

We do! It comes as part of any Web Design or Full Foundation Package and can be renewed every year on your launch date! 

We prefer to build on WordPress. WordPress is the number one content management system in the world. Used by millions, it is a highly customizable platform that gives designers the power to create a truly custom site. We also think that it’s the most user friendly platform to work with.

Approximately 1 week from project start date!

  • Beautifully Designed, Custom Website 
  • Fully Responsive & Mobile Friendly 
  • 1 Year of Hosting Included
  • Advanced SEO Development 
  • Domain Name
  • Premium SSL Certificate

We do ask that you write most of your own content.

However, we do provide you with helpful prompts and worksheets to get the ball rolling on your written content. We will then take the answers to your worksheets and edit them into perfect copy that sells! 

We do have a professional photographer and videographer on our team and can add those services to your package.

However, if you’re not in the area or choose to not use us, we do strongly recommend that you get professional images or videos done to take your website to its highest potential.

Great question. We know that every business is unique and has unique needs, so after our initial consultation, we will be able to create a custom proposal for you. 

Take a look at the full process here! 

Yes! We most definitely can. We typically use WooCommerce as our e-commerce platform, but can also work with Shopify. 

Yes, and it’s free! If you choose to host with us, we include 5 additional hours of content updates, maintenance work, and hosting monitoring are included in your yearly fee. 

No! Once we submit an invoice to you, there are no additional or hidden fees. However, if you choose to host with us we will send you a renewal option every year.  

Full Foundation

Everything in the Branding and Web Design Packages plus a little extra!

Branding Package 

  • Branding Board & Guidelines
  • Custom Logo
  • Complimentary Secondary Logo
  • Brand Symbol or Emblem 
  • Full Copyright License 
  • Commercially Licensed Font Files

Web Design Package

  • Beautifully Designed, Custom Website 
  • Fully Responsive & Mobile Friendly 
  • 1 Year of Hosting Included
  • Advanced SEO Development 
  • Domain Name
  • Premium SSL Certificate

Extras

  • 3 Free Product Mockups Included 
  • 5 Free Branded Stock Images 
  • 50% off any additional services

Great question. We know that every business is unique and has unique needs, so after our initial consultation, we will be able to create a custom proposal for you. 

2 weeks. Yes, you heard that right. 2 weeks of our undivided attention gets you everything you need get back to working on the things you love. 

A magician never reveals their secrets, but basically – we’re addicted to getting results for our clients quickly and have developed systems and procedures that work to give you maximum results in a very short amount of time!

You definitely can break it up into separate projects, but you won’t receive the extras or the discount of combining the two packages. 

Have more questions?
We would love to hear from you.

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